Shipping Policy

INTERNATIONAL SHIPPING & CUSTOMS
International Shipping - Customer acknowledges that most orders placed on savethebearsproject.com originate from USA, and may experience longer than usual transit times. Customer further acknowledges that ordering from savethebearsproject.com may result in customs fees and customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result by customer's election to order products listed for sale on savethebearsproject.com.

Customs - Customer agrees that it is unreasonable for savethebearsproject.com to know important and customs policies for countries other than USA, and customer represents by placing an order on savethebearsproject.com that customer understands their country's policies on receiving goods from USA, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. Customer also acknowledges that savethebearsproject.com will not create fraudulent import papers on behalf of customer to assist customer in avoiding any import fees they may be responsible for.

FREE SHIPPING PROMOTION/OFFER
Free Shipping Over $50 applies exclusively to jewelry items. When your shopping cart contains a jewelry merchandise subtotal of $50 (the jewelry merchandise subtotal must be $50 or more after all applicable discounts have been applied), your order will qualify for free shipping. Non-jewelry items in your cart will not qualify towards the $50 threshold.

Free Shipping Offers - including the offer for orders over $50 - apply to your merchandise total at the time of first checkout. Any non-merchandise line items included in your order, including shipping costs, taxes, or exclusive post purchase offers you may presented and subsequently accept after the initial checkout, are not eligible to qualify toward the $50 purchase requirement.

Free Shipping Offers - including the offer for orders over $50 - apply to most regular-priced and most sale-priced items, but excludes items where the price is discounted 75% or more from the original "Strike Through Price", and items priced at $0.00 (even when included in orders with regularly priced items).


FULFILLMENT TIMES
Upon completed checkout, orders are automatically submitted for Fulfillment in real time.

In most cases once orders are submitted to our fulfillment partners they cannot be cancelled or modified. For more information, read the Cancellations section of our Return and Refund Policy.

TRANSIT TIMES
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most USA orders are delivered within 3-8 business days. Most orders shipped outside the USA are delivered within 6 to 14 business days. In some rare circumstances orders may take longer to arrive.

Many items ship same day or by the following business day. As we source and offer unique products from all over the world, processing time for some items can be from 1 to 5 business days. Processing times can vary by product, as we utilize multiple fulfillment partners (in the USA and Europe) to ship to you on our behalf, and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.

 

TRACKING
Almost all orders are shipped with tracking included. The exception to this is if the delivery location does not support end-to-end tracking.

Orders that originate from our USA Fulfillment Partners have tracking that becomes available within 24 hours of shipment.

Orders that originate from Fulfillment Partners outside the USA have tracking numbers that may take a few Business Days to become trackable.

This does not mean the item is not in transit.

It means the local postal service from the country of origin has not updated global tracking records yet.

Once your order tracking activates, you will see all earlier records, and new records will update daily.


EXPEDITED SHIPPING OPTION
Customers in the USA are eligible to have their jewelry items shipped via FedEx expedited 2-Day delivery. This offer is only available to customers with a shipping address located within the 48 Contiguous States + Alaska & Hawai'i. The expedited shipping option is subject to an order processing period 1 business day. Orders placed Friday through Sunday (Pacific Time Zone) may not be fully processed and transferred to FedEx until the following Monday or Tuesday. Orders are not processed on Nationally Recognized Holidays. Non-jewelry items, such as apparel, are not eligible for expedited 2-Day Shipping. Orders containing jewelry and other types of merchandise will be shipped separately, with jewelry items being delivered via FedEx, and other items being shipped via our standard shipping method.